Covid-19 DRC FAQs for Students and Instructors

Disability Resource Center - COVID Response FAQ for Students and Faculty

What has changed about the Disability Resource Center with COVID-19?

While the DRC continues to provide services and accommodations to students with disabilities, in the age of COVID-19 some of our processes and the execution of those accommodations may need to adapt to the changes caused by the pandemic. However, our goal is to continue to provide equivalent and expedient services while maximizing the safety of our students and staff during this difficult time. Our office is working to reduce capacity to encourage social distancing. In addition, the DRC is working to increase sanitization in the office and our testing center. Many of our students are individuals who are at increased risk for contracting or complications from COVID-19. As a result, the DRC is strictly enforcing social distancing, sanitization, and limiting access to our physical facility while increasing access through online means. DRC staff will be rotating through the office and remote work to reduce capacity. At this time, we will only be meeting with students with pre-scheduled appointments. No walk ins will be permitted.

What if I need urgent assistance?

Please call the DRC at 859-257-2754 or email us at drc@uky.edu. Staff will work with you through these means to respond to your questions or get you connected with your consultant. Alternatively, please email the consultant you are trying to reach directly.

How do I apply for services with the DRC?

The application process for DRC services is still the same. Please fill out the intake form and upload your documentation at https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx, our staff will then contact you to schedule a Zoom appointment. If you are unable to scan in documentation, you can take a picture with a cell phone. If you do not currently have documentation and are unable to secure documentation due to COVID-19, please complete the intake and let our staff know.

Will I be meeting with DRC Staff?

To slow the spread of COVID-19 the DRC is encouraging the use of telehealth modalities when meeting with students and highly recommend meeting via Zoom or by telephone. For deaf students or those hard of hearing, CART captioning or an interpreter will be provided as part of the Zoom meeting upon request. Any requests for an in-person meeting will be scheduled based on the availability of safe meeting spaces that allow for appropriate physical distancing. Due to physical distancing requirements, only the student and DRC consultant can participate in in-person meetings. Family members or other advocates can meet by teleconference or Zoom, so long as the student permits.

I am immunocompromised. What do I need to do to receive accommodations?

According to UK’s Playbook for Reinvented Operations, “Students considered at higher risk can work with Student and Academic Life and the Disability Resource Center for alternative learning options to mitigate risk.” If you are already registered with the DRC, please contact your consultant. If you are a new student, Please fill out the intake form and upload your documentation at https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx. Our staff will then contact you to discuss alternative learning options.

I cannot wear a mask due to a disability. What options do I have?

According to UK’s Playbook for Reinvented Operations, “Masks will be required unless individuals are alone in a room, eating, drinking, or exercising or when it interferes with required curricular activities.” Cloth coverings such gaiters or bandanas may also be worn. In regards to face shields, according to the CDC's website, if face shields are used without a mask, they should wrap around the sides of the wearer's face and extend below the chin.  

How will accommodations change with online classes?

The University of Kentucky is committed to supporting equal access to the academic environment. However, accommodations, while serving the same goal of removing barriers, may change in execution to adapt to the online, or hybrid online environment. If you are running into issues with your accommodations, please contact your consultant.

How will the Accommodated Testing Center change?

The testing center will remain open, but capacity of the testing center will be limited due to social distancing. As a result, exams may not occur concurrently with class exams. Scheduling of exams is at the discretion of DRC staff, based on the availability of appropriate space. Students are asked to report to the 4th floor no earlier than five minutes before the start of their exam. This is to reduce the number of people on the 4th floor in the hallways. The DRC will continue with procedures established for online exams during the Spring 2020 semester. We will provide more specific information via email closer to the beginning of the semester regarding updated policies.

Will there be any changes to my housing accommodations?

The Disability Resource Center anticipates being able to offer all previously requested housing accommodations during this time dependent on the availability of residence hall rooms. If you are a current DRC student and believe you need a housing accommodation, please email your consultant. If you are a new DRC student, please fill out the intake form and upload your documentation at https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx, our staff will then contact you to schedule a Zoom appointment. For more information on UK Housing’s response to COVID-19, please visit: https://www.uky.edu/coronavirus/campus/housing. For information on Fall 2020 Move-In, please visit: https://www.uky.edu/housing/fall-move-in-2020

Will I still be able to have my service or support animal in the residence hall?

Yes. service and support animals are still permitted in the residence hall and there is no change in terms of approval procedures. It is highly recommended that you develop a contingency plan to take care of your animal off campus if you happen to be quarantined or incapacitated by COVID related symptoms. Under no circumstances is the University responsible for the care and safe keeping of the animal.

Will there be any changes to my dining accommodations?

The Disability Resource Center anticipates being able to offer all previously requested dining accommodations during this time. If you are a current DRC student and believe you need a dining accommodation, please email your consultant. If you are a new DRC student, please fill out the intake form and upload your documentation at https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx, our staff will then contact you to schedule a Zoom appointment. For more information on UK Dining’s response to COVID-19, please visit: https://www.uky.edu/coronavirus/campus/dining

I have a hearing impairment and depend on lipreading In the classroom and in my social environment. Can I get access to masks that have a clear window?

If you are a student and are registered with the Disability Resource Center, please contact your consultant to request masks with clear windows. If you are not registered with the DRC, you will need to register with our office. Please fill out the intake form and upload your documentation at https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx, our staff will then contact you to schedule a Zoom appointment. Staff or instructors needing clear window masks can make that request through their supervisor procurement officer.

COVID-19 Response FAQ for Faculty and Instructors

What has changed about disability accommodations with COVID-19?

According to the US Department of Education, Department of Justice, UK’s Office of Institutional Equity and Equal Opportunity, and the Disability Resource Center, the university has the same obligation and duty to provide students with reasonable accommodations as it did prior to COVID-19. The unusual circumstances of our world do not change that responsibility. However, it may change the implementation of accommodations. Some accommodations may need to be adapted for an online environment, others for hybrid classes. Ultimately, any alterations need to fit the description of the accommodation on the student’s accommodation letter. If you need assistance with developing accommodations, please contact the consultant listed on the student’s accommodation letter.

What has changed about the Disability Resource Center with COVID-19?

While the DRC continues to provide services and accommodations to students with disabilities, in the age of COVID-19 some of our processes and the execution of those accommodations may need to adapt to the changes caused by the pandemic. However, our goal is to continue to provide equivalent and expedient services while maximizing the safety of our students and staff during this difficult time. Our office is working to reduce capacity to encourage social distancing. In addition, the DRC is working to increase sanitization in the office and our testing center. Many of our clients are individuals who are at increased risk for contracting or complications from COVID-19. As a result, the DRC is strictly enforcing social distancing, sanitization, and limiting access to our physical facility while increasing access through online means. DRC staff will be rotating through the office and remote work to reduce capacity. At this time, we will only be meeting with students and faculty with pre-scheduled appointments. No walk ins will be permitted.

What if I need urgent assistance?

DRC staff will be rotating between office and remote work to reduce capacity. Please call the DRC at 859-257-2754, email drc@uky.edu or email the consultant you are trying to reach. To slow the spread of COVID-19 the DRC is not permitting walk-in meetings.

What if I, as a faculty member/instructor, need disability accommodations?

Disability accommodations for faculty and staff are handled by the Office of Institutional Equity and Equal Opportunity. Please visit https://www.uky.edu/eeo/ada-compliance for more details.

A student has told me they are immunocompromised. What do they need to do to receive accommodations?

According to UK’s Playbook for Reinvented Operations, “Students considered at higher risk can work with Student and Academic Life and the Disability Resource Center for alternative learning options to mitigate risk.” Our staff may be asking students to reach out to faculty or directly reaching out to faculty to determine if their Fall 2020 classes will be in person, online, or hybrid. Please respond to the student and staff as we work to assist them with making accommodations or alternate schedule arrangements. If the student is new to our office, please refer them to our intake form: https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx

A student has told me they cannot wear a mask due to a disability. What should I do?

According to UK’s Playbook for Reinvented Operations, “Masks will be required unless individuals are alone in a room, eating, drinking, or exercising or when it interferes with required curricular activities.” Also, “A committee is being formed to examine potential issues with respect to masks and other requirements to ensure they are enforced equitably and fairly.” We hope to have more information on this process soon. Please direct the student to contact the DRC. Note that any accommodations regarding the mask policy for students must be approved by the DRC.

How will the Accommodated Testing Center change?

The testing center will remain open, but capacity of the testing center will be limited due to social distancing. As a result, exams may not occur concurrently with class exams. Scheduling of exams is at the discretion of DRC staff, based on the availability of appropriate space. The DRC will continue with procedures established for online exams during the Spring 2020 semester. We will provide more specific information closer to the beginning of the semester regarding updated policies.

I have been told that a student relies on lipreading in my class? What should I do?

The University is working to source masks with a clear window for affected students and faculty. Staff or instructors needing clear window masks can make that request through their supervisor procurement officer. Please direct the student to contact their DRC consultant, or if they are a new student, fill out our[NM1]  intake at: https://clockwork.ad.uky.edu/clockwork/user/intake/login.aspx