If you have question or problem while taking the test (e.g. you cannot submit an answer; the test will not load properly), please try the following solutions:
Make sure your computer satisfies the minimum requirements to take the test. Look at the table under the "All other Higher Education course products" section at http://www.aleks.com/support/system_requirements.
Go to troubleshooting page: http://www.aleks.com/support/troubleshooting.
Browse ALEKS Test FAQs at http://www.aleks.com/faqs.
If this still does not resolve your problem, fill out the support form at http://support.aleks.com/assess_placement to have an ALEKS support staff member contact you. Or contact the ALEKS support staff directly at: (714) 619-7090 and ask for the “placement department.”
If you have a question/problem before taking the test (e.g. it says you are not eligible to take the test or some of your information is missing), you can visit some of our FAQs here, or you can contact us by emailing APP@uky.edu and we'll be glad to help however we can.