Customer Support & Student IT Enablement

Customer Support & Student IT Enablement is the public face of ITS, providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach out to our division for the help they need. For a wide variety of technologies such as application issues, classroom A/V connections, and desktop hardware, our services will help our customers better navigate technology. Please contact us through ITS Customer Services: 859-218-HELP (859-218-4357) or 218help@uky.edu.

Classroom, AV Support, & Student Technology Services

Classroom, AV Support, & Student Technology Services provides support for the use of multimedia technology and classroom equipment for the University. We provide audio visual equipment for special events, such as continuing education programs, professional association meetings, and other University related functions on campus.

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Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact Customer Services for additional assistance.

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Technical Support Services

Technical Support Services (TSS) provides lifecycle (deploy, manage, support, retire) support to end user university authorized computing devices. Common examples of support provided by TSS include creation of end user system quotes, computer imaging, antivirus management/reporting, software installation, configuration, updates, troubleshooting and remote control assistance. Remote control assistance allows a TSS agent to remotely connect to end user authorized computing systems. Should remote control assistance fail to meet customer needs TSS can offer onsite support.