Account Locked

Why is my link blue Account being Locked?

As a security precaution, UKAT will lock link blue accounts if multiple unsuccessful log-in attempts occur. Since your computer, mobile phones or tablets will store your link blue password, account owners may experience a "lock-out" of their account after they change their link blue account password.

Here are some of the possible reasons for the lock-out.

  • You will need to update your link blue account password with your mail app on your mobile phones or tablet devices (iPhones, iPads, Android devices, Windows phones).
  • Mapped drives on your windows computer will store your password. Please un-install and re-install your mapped drives.
  • Print queues will store your password. Update all passwords with your print queues.
  • Any database or remote connection that stores your link blue password.
  • Lync will store your password.
  • Voice Mail going to your mobile device
  • Remember that you will need to check these items on all your computers (home, office or decommissioned hardware) or mobile devices.

If your account is locked:

  • Wait 30 minutes as the system will unlock your account automatically
  • Call 218-HELP (4357)

Give us feedback

859-218-HELP (859-218-4357)