Paratransit Services

Kentucky Paratransit is an on-campus transportation service for students and employees with temporary and permanent mobility impairments. The program is a partnership between UK Transportation Services and the Disability Resource Center (DRC) and is designed to assist individuals in reaching classes, jobs, or other on-campus activities. Paratransit Service is available from 7 a.m. to 7 p.m. during the fall and spring semesters.

Individuals seeking access to the service must first complete an online intake form on the DRC’s website. After receiving DRC’s approval, staff will contact you to complete the sign-up process.

To Request a Ride

1. Open the Kentucky Paratransit app.
2. Select "Start."
3. Enter your pick-up location either by tapping to place a pin or by typing in the address.
4. Click "Set Pickup."
5. Enter your drop-off location either by tapping to place a pin or by typing in the address.
6. Click "Set Drop-Off."
7. Once your route is correct, select "Confirm Ride."
8. Change the number of passengers and request wheelchair access if needed, then click "Submit Ride."
9. Once submitted, you will receive a notification when your ride has been accepted, when the driver is en route, and when your ride has arrived.

Please Keep in Mind:

• When a driver arrives at your location they will send a notification to your phone that they are outside. Drivers typically wait no longer than five minutes for you to arrive before they cancel the ride as a no-show.
• If you no longer need the ride requested, please be courteous and always cancel your ride reservation so that the paratransit van can proceed to the next student reservation.
• Please keep in mind when making reservations that there are other students who use the service. There may be times when demand for the service is high, which will cause longer than usual pickup and drop-off times. Please plan accordingly.
• Paratransit services are on campus only. If you request a pickup or drop-off outside of the campus map you will receive a "Paratransit services are available on campus only" notification.

Our paratransit drivers will have a phone to contact them throughout the day. The number is 859-227-1603. Be aware that drivers may be driving and cannot answer every call or text immediately, but they will return your call at their earliest opportunity.

For technical assistance, call 859-257-7202. For ADA accessible accommodations, call 859-257-2754.