b'Recommendation 5: Governance and CommunicationThe University should cultivate engaging, active, and impactful communication methods as well as establish a strategic IT governance structure. These will enable continued engagement of the University community in the creation and deployment of strategic recommendations and subsequent projects, supporting ongoing operation of IT resources. Such structures should expand and transform the exchange of information between the central IT organization and the University community.IT Administrative Regulations pertaining to use, data, and security reviewed and approved (AR 10:1, 10:7, & 10:8).ITAdministrativeRegulationestablishingtheITAdvisoryCouncil(AR10:2)reviewedand approved by IT Coordinating Committee, Technology Committee of the University Senate,the Chair of University Senate, & the President. Published to the community on September 24, 2019.Recommendation 6: InfrastructureThe University should construct and sustain a comprehensive, innovative, protected, and fruitful IT infrastructure (including but not limited to networks, software, facilities, and hardware) capable of supporting extensive and effective use by students, faculty, and staff.Infoblox IP address and DNS management system was refreshed to provide additional capacity and better geographic diversity through a new generation of hardware supported by the vendor.Wired and wireless internet installed at new baseball stadium and Alumni Park Plaza.Joint Services Operations Center (JSOC) piloted to ensure service availability and reliability of IT Services.Recommendation 7: Security and PolicyTheUniversityshouldprovideasecure,resilient,policy-basedinformationandinfrastructure environment to protect the security, integrity, and privacy of data. The environment should also ensure the stability and continuity of the institutions IT resources and repositories in the face of potential catastrophic events.DataPrivacyAdvisoryCouncilestablishedtodevelopstandardsandbestpracticesfordata privacy.Two-Factor Log-In and new policies implemented to further protect student, faculty, and staff data.Recommendation 8: Support and EnablementThe University should grow and sustain a robust, multi-tiered support environment that meets both the diverse knowledge base of customers and specific needs of the University community so that stakeholders can appropriately utilize IT resources.IT Community of Practice (formerly Deans IT) collaboration enhanced with online tools.Hiring in ITS guidelines for recruiting and retaining skilled personnel established.QuarterlytrainingseriesfocusingondiversityandinclusionstartedwithHumanResources Training and Development.Recommendation 9: Strategic FundingThe University should adopt an understanding that IT resources are strategic assets. Models for funding (both centrally and distributed throughout the University) should be developed to ensure effective, efficient, and holistic investments in IT.ITS collaborated with UK HealthCare IT to purchase Splunk, a data tool that turns machine data into actionable analytics, informing ITS and UK HealthCare about the health and cybersecurity of IT equipment and services. 43'