b'PERSISTENTWith the addition of the UKHC Data Center Operations team, the JSOC will provide 24/7 visibility into the UK enterprise, adding enhanced coverage from 6 am to 6 pmIncreased integrations of current tools through application programming interfaces (APIs) to enable providing technicians with necessary information more quickly to reduce time to resolutionPROACTIVEBuild a configuration management database (CMDB) of network and application dependencies to ensure all planned activities impacting customers are communicated Leverage Machine Learning and Artificial Intelligence (MLAI) to predict potential service impacts before they occur and mitigate/implement effective solutionsPOlICy ANd PROCEduREDefine priority and service-level agreements that directly align to partners and IT best practices for Network Operations Centers Work side-by-side with partners, including various Change Advisory Boards and ITS Strategic Engagement and Communications team, to prepare communications for key stakeholders that convey outages specific to the impacted customers13'