Student Concerns and Complaints

The University of Kentucky seeks to resolve student concerns and complaints in a fair and prompt manner. If you are a current or prospective distance learning student of the University of Kentucky and have a complaint about a course or experience, follow the process below to report your concern or complaint:

  • Initiate the complaint resolution process with the University of Kentucky by emailing your name, student ID number, phone number, and a description of your concern to concerns@uky.edu. You will receive a response within ten business days.

  • If you are not satisfied with the outcome of the institutional process for handling complaints, the complaint may be appealed, within two years of the incident about which the complaint is made, to the Kentucky SARA portal entity (link is external). The SARA portal entity in the state where you are located will be notified that the complaint was received and may assist as needed. Resolution of the complaint by the SARA portal entity in the institution's home state is final. 

Examples of types of student complaints that may be brought to a SARA portal entity include, but are not limited to, complaints regarding accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements, or course transfer information. Grade appeals and student conduct appeals are not reviewed by the SARA portal entity; Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the SARA institution’s home state.