Important: Please check here for information and resources pertaining to Emergency Relief from the University of Kentucky. 

 

Student Complaints

The University of Kentucky has taken steps to create an accessible student complaint process. The student complaint procedures outlined below are established to address concerns that arise within the University community.  In addition, the University has a federal obligation to track student complaints to help us monitor the quality of our operations and services.

When a student encounters a problem or unfair treatment on campus, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved. Many issues can be resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concern(s).

Several areas within the university have defined processes to respond to student concerns or complaints directly related to their area, including, but not limited to:

Academic:

Academic Ombud

Admission Decision Appeals

Residency Status

Registrar:  Student Complaints

Student Account Services

Financial Aid

Tuition Appeals

 

Non-Academic:

Bias Incident Support Services

Student Conduct Violation

Hazing

Community of Concern

Campus Security Authority Form

Discrimination & Harassment

Ethical Issues

Parking & Transportation

Disability Resource Center

 

Student Complaints outside of the processes identified above should use this online form. Complaints submitted should meet the following criteria:

  • Submitted and initiated by the person affected
  • Informal resolution at the individual/department level has proved unsuccessful
  • Not an appeal to re-examine a formal decision or determination
  • Not a grievance for which a defined formal process is provided, including, but not limited to, the processes identified above

 

Process:

As appropriate, complaints will be referred directly to the department or unit involved.  You will be contacted by the appropriate University official via email or telephone within ten business days.  If the impacted party has not heard from the department or unit involved within ten business days, please contact the Dean of Students Office at 895-257-3755. Distance Learning students who are unsatisfied with the outcome of the institutional process for handling complaints may view appeal procedures on UK Online.

In accordance with the Higher Learning Commission Policy FDCR.A.10.030 – Institutional Records of Student Complaints, the University of Kentucky has established the above outlined student complaint procedures. The University of Kentucky is required by law to share information about the complaints with its accrediting agency, the Southern Association of College and Schools Commission on Colleges; however, individual identities will not be revealed without the express permission of the complainant or as required by law.

The University of Kentucky will review the data to identify any trends/issues that warrant further investigation, revision to existing policies, etc.