Student Appeals & Complaints

To submit a complaint please follow the link below - you will be required to enter your LinkBlue username/password:



https://www.uky.edu/StudentAffairs/concerns/complaintRR.html 















Fee Liability Policy

The University Fee Liability Policy is published in the Schedule of Classes and the University Bulletin.  Under this policy, students who officially withdraw from the University by canceling his or her registration via myUK or in writing through the Registrar’s Office or withdraws from a course before the first day of the semester as designated in the official University calendar is entitled to a full refund of registration fees paid or to cancellation of the amount owed for the term.

  • From the 1st day of classes as designated in the official University calendar through the last day to add a class as designated in the official University calendar, a student who officially withdraws from the University through the Registrar’s Office or from a course is entitled to a refund of 80 percent of the tuition and registration fees paid or cancellation of 80 % of the amount owed for the term, whether or not he or she has attended the class(es).
  • After the last day to add through the end of the fourth week, as designated in the official University calendar, a student who officially withdraws from the University through the Registrar’s Office or from a course is entitled to a refund of 50 percent of the tuition and registration fees paid or cancellation of 50 % of the amount owed for the term, whether or not he or she has attended the class(es).
  • After the end of the fourth week, no tuition or registration fees will be refunded, whether or not he or she has attended the class(es).
  • As required under section 484B of the Higher Education Act (HEA), to assure recovery of federal financial aid funds, a special refund schedule applies to those students receiving title IV financial assistance who officially withdraw during their first term of enrollment.

Tuition Appeals


The Tuition Appeals Review Committee meets once a week to consider appeals.  Students may complete the Application for Tuition/Fees Appeal (PDF) and submit that, along with supporting documentation (see address/FAX on form).  Tuition appeals will not be considered as long as the student is enrolled or has received grades which do not represent withdrawal – “W” grade or “N” grade.  All appeals must include supporting documentation.  The student will be notified via email of the decision of the committee.  The decision of the committee is final.  

The committee will consider the following appeals:

  • Extended incapacitation/hospitalization of the student due to a medical emergency or illness.  Supporting documentation must include a statement from the student’s physician on the physician’s letterhead.
  • Death of a student’s immediate family member – with certification.  Immediate family is defined as father, mother, child, spouse, sibling, stepfather, stepmother, stepchild, step siblings or grandparents.
  • Documented family financial crises – i.e., father/mother loss of job or health emergency, accompanied by supporting documentation/
  • Involuntary job transfers or changes – documented by the employer – that prevent the student from attending classes.
  • Military orders that prevent the student from attending classes.  Documentation to include a copy of the orders.  Also, please refer to Senate Rule 5.1.8.4  Credit for Students Who Withdraw to Enter Military Service.
  • Error in academic advising resulting in inappropriate course enrollment.  The student must submit documentation (emails or other documents) that support this..
  • Late notification of denial to a specific degree program, accompanied by supporting documentation.
  • Late notification of the denial or delay in the delivery of financial aid funds, accompanied by supporting documentation.

Personal Appearance:

Students who wish to make a personal appearance may request to do so.  However, the student must complete the Application for Tuition Appeal form and submit their supporting documentation.  The student will be notified of their appointment date and time via email.  The student may have others present in the meeting but the student is required to present their case.

NOTE:  This process covers tuition and course fees only.  If the student has a financial obligation for other reasons, such as parking tickets, housing and/or dining charges, library charges, etc. they will need to check with that department or departments regarding their appeal process.

Additional Appeals

Student Account Appeals

Student Financial Aid Appeals

Reasonable Academic Progress (RAP)


Cost of Attendance (Budget)

  • The student’s academic year cost of attendance budget is an estimate of the student’s average educational expenses for a 9-month school year (fall and spring semesters).
  • Allowable expenses in the student’s cost of attendance budget include tuition and mandatory fees and allowances for room and board (living and meal expenses), books, supplies, transportation, personal/miscellaneous expenses and loan fees, if applicable.
  • The cost of attendance budget for a student enrolled in a summer session(s) is adjusted to reflect expenses associated with that enrollment period.
  • The student’s cost of attendance budget is displayed on the student’s paper award letter and is also available on the Budget tab in the student’s financial aid information on the myUK portal.
  • A student’s budget may be adjusted for additional costs such as expenses associated with dependent care, study abroad, disability expenses and/or employment expenses for co-op study.
  • Personal expenses can only be adjusted if there is an extraordinary circumstance. Appropriate documentation is required for the above. Adjustments for discretionary consumer expenses are not allowed.
  • To request a budget adjustment, contact the student’s assigned financial aid counselor.

Expected Family Contribution

  • The Expected Family Contribution (EFC) is calculated using information submitted on the Free Application for Federal Student Aid (FAFSA) and represents the amount the family is expected to contribute toward the student’s educationally related expenses as represented in the student’s cost of attendance budget. Determination of the EFC is based on a federally mandated methodology/formula.
  • Students and/or parents who have experienced a significant change in family income and/or benefits since filing the FAFSA can request a recalculation of the EFC. Appropriate documentation of the change in income/benefits is required.
  • To request an EFC recalculation, contact the student’s assigned financial aid counselor.

Independent Status

The federal definition of an independent student is one who meets at least one of the following criteria: at least 24 years old, married, a graduate or professional student, a veteran, a member of the armed forces, an orphan, a ward of the court, or someone with legal dependents other than a spouse. 

  • Undergraduate students who submit the Free Application for Federal Student Aid (FAFSA) and do not meet the federal definition of an independent student may appeal for independent status if the student can document other unusual circumstances that might warrant the treatment of the student as independent for purposes of establishing eligibility for federal and state need-based financial aid.
  • Circumstances that will not be considered unusual include a parent refusing to provide data, a parent who is able but unwilling to provide support, a student who does not want to ask parent for information, a student who is or has been “on their own” for several years, or a student who does not communicate with their parents. 
  • A student not being claimed on a parent’s tax return also does not warrant independent status. 
  • Unusual circumstances that might be considered for independent status include a documentable abusive or threatening situation with parents.
  • Contact your assigned financial aid counselor for further information and appeals procedures. 






Late Payment Fee Appeals

Purpose

Late payment fee appeals are reviewed for the following reasons:

  • University Error
  • Delay in Financial Aid
  • Payment delays due to outside scholarships, VA, 3rd party processing
  • Banking errors
  • Student hardship/illness
  • Other
*University of Kentucky tuition account statements are sent electronically to the student’s UK assigned email address at the first of each month. The University must receive the TOTAL amount due (less any estimated financial aid) on or before the 22nd of the month.  Any unpaid balance will be assessed a monthly late payment fee of 1.25%.

Process

Late Payment Fee Appeals must go through a formal appeal process.

A committee will review these monthly and notify students if their appeal has been denied or granted.

The Office of Financial Aid or other University departments must provide written notification of error before such appeals will be granted .

Download Form

Send to:

Tanya Walker
Student Account Services 18 Funkhouser Bldg. Lexington, KY 40506-0054 Phone: (859) 218-2236 Fax: (859) 257-9590 Email: latanya.walker@uky.edu
or Amelia Adkins
Student Account Services 18 Funkhouser Bldg. Lexington, KY 40506-0054 Phone: (859) 218-2690 Fax: (859) 257-9590 Email: aadki01@email.uky.edu


Financial Ombud Services

Purpose

  • Financial Ombud Services were initiated as an avenue of assistance to help students who are having financial difficulties at the University of Kentucky.
  • The Financial Ombud works one on one with students and parents to identify and resolve financial problems affecting payment of tuition and fees and enrollment.

How Can The Financial Ombud Help Me?

  • Provide a neutral and confidential setting to listen and identify tuition/fee payment and financial problems.
  • Explain student billing/deadline policies and procedures.
  • Assist students with Financial Aid problems and processes.
  • Assist students and parents who are experiencing financial hardships with establishing special payment arrangements.
  • Assist students who are unable to register for classes because of financial hardships.
  • Explain Financial Aid and Registration appeal processes and make referrals as needed.
  • Counsel and make recommendations and referrals for financial assistance.

What the Financial Ombud Cannot Do

  • Release or reduce any financial obligations to the University.  Students become financially obligated to the University for tuition and fees upon registering for classes.
  • By signing the housing contract students become financially obligated to the University for their assessed housing and dining charges.

When should I consult the Financial Ombud?

  • If you incur difficult financial problems that affect payment of your tuition, housing, and dining fees.
  • If you are considering withdrawing from and/or not attending the University of Kentucky due to financial problems. 

Who Do I Contact?


Mary Marcum
Financial Ombud Student Account Services 18 Funkhouser Bldg. Lexington, KY 40506-0054 Phone: (859) 257-3406 x262 Fax: (859) 257-9590 Email: mmarcum@uky.edu
University of Kentucky