Student Appeals & Complaints

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Campus Student Complaint Form















Fee Liability Policy

The University Fee Liability Policy is published in the Schedule of Classes and the University Bulletin.  Under this policy, students who officially withdraw from the University by canceling his or her registration via myUK or in writing through the Registrar’s Office or withdraws from a course before the first day of the semester as designated in the official University calendar is entitled to a full refund of registration fees paid or to cancellation of the amount owed for the term.

  • From the 1st day of classes as designated in the official University calendar through the last day to add a class as designated in the official University calendar, a student who officially withdraws from the University through the Registrar’s Office or from a course is entitled to a refund of 80 percent of the tuition and registration fees paid or cancellation of 80 % of the amount owed for the term, whether or not he or she has attended the class(es).
  • After the last day to add through the end of the fourth week, as designated in the official University calendar, a student who officially withdraws from the University through the Registrar’s Office or from a course is entitled to a refund of 50 percent of the tuition and registration fees paid or cancellation of 50 % of the amount owed for the term, whether or not he or she has attended the class(es).
  • After the end of the fourth week, no tuition or registration fees will be refunded, whether or not he or she has attended the class(es).
  • As required under section 484B of the Higher Education Act (HEA), to assure recovery of federal financial aid funds, a special refund schedule applies to those students receiving title IV financial assistance who officially withdraw during their first term of enrollment.

Tuition Appeals


The Tuition Appeals Review Committee normally meets bi-weekly to consider appeals.  Students must complete the Application for Tuition/Fees Appeal (PDF) and submit that, along with supporting documentation (see address/FAX on form).  Tuition appeals will not be considered as long as the student is enrolled or has received grades which do not represent withdrawal – “W” grade or “N” grade.  All appeals must include supporting documentation and be received by the Office of the Registrar no later than one (1) year after the end of the term being appealed.  The student will be notified via email of the decision of the committee.  The decision of the committee is final.  

The committee will consider the following appeals:

  • Extended incapacitation/hospitalization of the student due to a medical emergency or illness.  Supporting documentation must include a statement from the student’s physician on the physician’s letterhead.
  • Death of a student’s immediate family member – with certification.  Immediate family is defined as father, mother, child, spouse, sibling, stepfather, stepmother, stepchild, step siblings or grandparents.
  • Documented family financial crises – i.e., father/mother loss of job or health emergency, accompanied by supporting documentation/
  • Involuntary job transfers or changes – documented by the employer – that prevent the student from attending classes.
  • Military orders that prevent the student from attending classes.  Documentation to include a copy of the orders.  Also, please refer to Senate Rule 5.1.8.4  Credit for Students Who Withdraw to Enter Military Service.
  • Error in academic advising resulting in inappropriate course enrollment.  The student must submit documentation (emails or other documents) that support this..
  • Late notification of denial to a specific degree program, accompanied by supporting documentation.

Personal Appearance:

Students who wish to make a personal appearance may request to do so.  However, the student must complete the appeal form and submit their supporting documentation.  The student will be notified of their appointment date and time via email.  The student may have others present in the meeting but the student is required to present their case.

NOTE:  This process covers tuition and course fees only.  If the student has a financial obligation for other reasons, such as parking tickets, housing and/or dining charges, library charges, etc. they will need to check with that department or departments regarding their appeal process.

Additional Appeals

Student Account Appeals

Student Financial Aid Appeals

Reasonable Academic Progress (RAP)


Cost of Attendance (Budget)

  • The student’s academic year cost of attendance budget is an estimate of the student’s average educational expenses for a 9-month school year (fall and spring semesters).
  • Allowable expenses in the student’s cost of attendance budget include tuition and mandatory fees and allowances for room and board (living and meal expenses), books, supplies, transportation, personal/miscellaneous expenses and loan fees, if applicable.
  • The cost of attendance budget for a student enrolled in a summer session(s) is adjusted to reflect expenses associated with that enrollment period.
  • The student’s cost of attendance budget is displayed on the student’s paper award letter and is also available on the Budget tab in the student’s financial aid information on the myUK portal.
  • A student’s budget may be adjusted for additional costs such as expenses associated with dependent care, study abroad, disability expenses and/or employment expenses for co-op study.
  • Personal expenses can only be adjusted if there is an extraordinary circumstance. Appropriate documentation is required for the above. Adjustments for discretionary consumer expenses are not allowed.
  • To request a budget adjustment, contact the student’s assigned financial aid counselor.

Expected Family Contribution

  • The Expected Family Contribution (EFC) is calculated using information submitted on the Free Application for Federal Student Aid (FAFSA) and represents the amount the family is expected to contribute toward the student’s educationally related expenses as represented in the student’s cost of attendance budget. Determination of the EFC is based on a federally mandated methodology/formula.
  • Students and/or parents who have experienced a significant change in family income and/or benefits since filing the FAFSA can request a recalculation of the EFC. Appropriate documentation of the change in income/benefits is required.
  • To request an EFC recalculation, contact the student’s assigned financial aid counselor.

Independent Status

The federal definition of an independent student is one who meets at least one of the following criteria: at least 24 years old, married, a graduate or professional student, a veteran, a member of the armed forces, an orphan, a ward of the court, or someone with legal dependents other than a spouse. 

  • Undergraduate students who submit the Free Application for Federal Student Aid (FAFSA) and do not meet the federal definition of an independent student may appeal for independent status if the student can document other unusual circumstances that might warrant the treatment of the student as independent for purposes of establishing eligibility for federal and state need-based financial aid.
  • Circumstances that will not be considered unusual include a parent refusing to provide data, a parent who is able but unwilling to provide support, a student who does not want to ask parent for information, a student who is or has been “on their own” for several years, or a student who does not communicate with their parents. 
  • A student not being claimed on a parent’s tax return also does not warrant independent status. 
  • Unusual circumstances that might be considered for independent status include a documentable abusive or threatening situation with parents.
  • Contact your assigned financial aid counselor for further information and appeals procedures. 






Please select the appropriate appeal category listed below for more information.

Tuition, Mandatory Fee & Course/Program Fee Appeals

Late Payment Fee Appeals

Housing/Dining Contracts

Financial Obligation

Commuter Dining Contracts

Housing Damage Fees

Student Statement of Obligation

The Student Statement of Obligation is signed electronically each semester by the student at the time of registration. By signing this statement a student is contractually agreeing to the financial obligation.

Please read the following statement and then click the accept button at the bottom of this page to continue the registration process.

The University of Kentucky’s official method of correspondence with students is via the UK assigned email address. I understand that I am responsible for regularly (not less than once per week) accessing my UK assigned email account and for taking any required action indicated in official university correspondence sent to this address.

Financial Obligation

Request and completion of registration constitutes a contractual financial obligation to pay tuition and fees for which I am liable. I am responsible for reading and understanding the current Drop/Refund policy of the University as it appears in the current Schedule of Classes. Permission to cancel enrollment does not constitute, nor shall it be construed as, a waiver by UK of my financial obligation. I understand that any financial assistance I receive will be applied against my billed charges to reduce my financial obligation.

I am responsible for all outstanding debts and contracts with the University. The University reserves the right to assess financial penalties on any indebtedness. Any past-due accounts may be referred to an outside collection agency which could result in such collection fees. If my account is referred to an outside collection agency, I understand and agree to reimburse the University for the fees of any collection agency, which may be based on a percentage at a maximum of 33% of the debt, and all costs and expenses, including reasonable attorney’s fees, the University incurs in such collection efforts

I authorize the University, its vendor partners, collection agencies and its respective agents and contractors to contact me regarding my loan request or my loan(s) and/or other accounts, including repayment of my loan(s) and/or other accounts, at the current or any future number that I provide for my cellular phone or other wireless device using automated telephone equipment or artificial or pre-recorded voice or text messages.

I understand that the University is required to report certain qualified tuition and expenses billed to me to the Internal Revenue Service (IRS) on an annual basis on a Form 1098-T. If the University is required to file a Form 1098-T for me, I will be required to provide my social security number (SSN) or other taxpayer identification number (TIN). I understand that failure to provide a SSN and TIN when required may result in a penalty imposed by the IRS and may affect my ability to claim certain federal education tax credits or deductions for qualified tuition and expenses. I understand that the Form 1098-T is provided online through myUK each calendar year.

The Family Educational Rights and Privacy Act (FERPA) of 1974, as amended, is a federal law that protects the privacy and confidentiality of personally identifiable information contained within student education records. The University of Kentucky complies with FERPA's confidentiality protections and adheres to procedures dealing with student education records and directory information recommended by the American Association of Collegiate Registrars and Admissions Officers. Click here for additional information and student rights.

Note: Copies of the Drug-Free Policy can be found in the UK Bulletin and Schedule of Classes which can be obtained from the Registrar's Office or the following website: http://www.uky.edu/Registrar/newhome/drugpolfrm.html

Tuition, Mandatory Fee & Course/Program Fee Appeals 


The Tuition Appeals Review Committee normally meets bi-weekly to consider appeals. Students may complete the Application for Tuition/Fees Appeal (PDF) and submit that, along with supporting documentation (see address/FAX on form). Tuition appeals will not be considered as long as the student is enrolled or has received grades which do not represent withdrawal – “W” grade or “N” grade. All appeals must include supporting documentation and be received by the Office of the Registrar no later than one (1) year after the end of the term being appealed. The student will be notified via email of the decision of the committee. The decision of the committee is final.

The committee will consider the following appeals:

  • Extended incapacitation/hospitalization of the student due to a medical emergency or illness. Supporting documentation must include a statement from the student’s physician on the physician’s letterhead.
  • Death of a student’s immediate family member – with certification. Immediate family is defined as father, mother, child, spouse, sibling, stepfather, stepmother, stepchild, step siblings or grandparents.
  • Documented family financial crises – i.e., father/mother loss of job or health emergency, accompanied by supporting documentation/
  • Involuntary job transfers or changes – documented by the employer – that prevent the student from attending classes.
  • Military orders that prevent the student from attending classes. Documentation to include a copy of the orders. Also, please refer to Senate Rule 5.1.8.4 Credit for Students Who Withdraw to Enter Military Service.
  • Error in academic advising resulting in inappropriate course enrollment. The student must submit documentation (emails or other documents) that support this..
  • Late notification of denial to a specific degree program, accompanied by supporting documentation.
  • Late notification of the denial or delay in the delivery of financial aid funds, accompanied by supporting documentation.

Late Payment Fee Appeals

The Late Payment Fee Appeals Review Committee meets as needed to consider appeals. Once reviewed, the student will be notified if the appeal has been approved or denied. Students may complete the Application for Late Payment Fees Appeal (PDF) and submit that, along with supporting documentation (see contact information on form).

Late payment fee appeals will be considered for the following reasons:

  • University Error
  • Delay in Financial Aid
  • Payment delays due to outside scholarships, VA, 3rd party processing
  • Banking errors
  • Student hardship/illness

The Office of Financial Aid or other University departments must provide written notification of error before such appeals will be granted.

Housing/Dining Contracts

To appeal Housing and/or Dining charges (excluding Dining Commuter Plans), please contact

Clay Sturgeon, UK Student Affairs csturgeon@uky.edu

Commuter Dining Contracts

To appeal Dining Commuter Plans, please contact

Scott Henry, Dining Partnership Executive Director Scott.henry@uky.edu

Housing Damage Fees

To appeal Housing damage charges please visit https://auxweb.ad.uky.edu/ughousing/forms/damageappeal.aspx

University of Kentucky