Student Account Services

Student Account Services acts as a billing agent for the University of Kentucky.  Our staff can provide financial assistance regarding your tuition, loans and tax credit information.  When you need assistance, our customer service representatives are available to assist.

Assistance is Available.

Student Account Services is available to assist you Monday – Friday 8:00 a.m. – 4:30 p.m. E.S.T.

Effective September 28, in-person services are available only on Tuesday, Wednesday, and Thursday, through November 24. 

The office is closed on Presidential Election Day, November 3.

Contact Us

Phone:  (859) 257-3406


Online Appointment for Students:  Set up a virtual appointment with an account representative on myUK > myInfo > myAppointments.

In order to serve you better, please provide the student ID number and security passcode when you call or email.  The passcode is established by the student on myUK > myInfo > myPasscode.

For general information, see our FAQs.


Important Reminders


Account statements are sent electronically to the student's UK assigned email address the first week of the month as long as a balance due remains.

Total amount due must be received on or before the 22nd of the month.  An account   hold for an unpaid past due balance will prevent class registration during priority registration windows.  Past due balances      are subject to a late fee of 1.5%.

Statements for Fall 2020 will be delivered to the student's UK assigned email address on 8/3/2020, with a due date of 8/22/2020.  The statement will reflect estimated financial aid credits.

Enrollment in the Fall 2020 Installment Payment Plan will be available 8/4/2020 on myUK under the Financials tab.  For general information about the installment payment plan, click here.



Financial aid credits will begin posting         August 7-11.

Direct deposit refunds will begin               August 12-14.

Note: Pharmacy and Law students' aid will begin posting August 14.

If expected financial aid has not posted to     your student account, direct questions to     your financial aid counselor at:  Find Your Counselor



Direct Deposit for refunds is now     MANDATORY. For information, click here.



Financial Holds

Be sure to check for any financial holds on your myUK account.  Financial holds will not prevent graduation, however they will prevent release of the diploma and official transcripts until resolved.

Student Loan Exit Counseling Requirement

If you borrowed a Federal Direct Student Loan while attending UK, complete Exit Counseling at prior to graduation.  Log in with your FSA ID and choose MANAGE LOANS, then Complete Exit Counseling. UK will be notified electronically.

If you borrowed a Federal Perkins Student Loan while attending UK, watch for an email from UK's Perkins Loan billing servicer, ECSI.  The email will instruct you on how to complete the Exit Counseling requirement on-line.

Tax Information

The 1098-T tax form for 2020 will be available electronically in January 2021 on your myUK account under Financials > Account Services from the left-hand menu > 1098-T Form(s).

Should you need assistance with your myUK login and password in January 2021, contact the UK Help Desk at 859-218-4357 or

To receive the form by USPS mail, you must select "1098-T Opt Out" from the menu on or before December 31, 2020.