b'EARlywARNINgANdThe ultimate responsibility of the JSOC is the early detection of potential issues across the enterprise and a proactive response to mitigate the issues before customers know anything has happened. By learning from the lessons of past network infrastructure service interruptions the JSOC is often able to root out the causes and able to develop custom alerts for early detection. In addition to standard alerting, the JSOC has developed and implemented targeted alerts to detect near-misses early and initiate corrective action preventing service interruptions.Next steps in proactive response will be integrating emerging artificial intelligence (AI) capabilities into JSOC visibility processes. By inputting information from past incident tickets and alerts,Machine Learning (ML) can be used to find patterns and ultimately enhance early warning capabilities.bRINgINg IT All TOgEThEREstablishing a single monitoring toolset for the UK enterprise meant the consolidating of existing tools across campus and UK HealthCare environment, the consolidating saved over $250,000 in five years. After the toolset was established, the team developed targeted alerts to detect errors before they progressed to interruptions and put in place power management alerts to detect electrical or hardware power failures enabling the dispatch of repair technicians before interruptions occurred.8'