b'A team comprised of Information Technology Services (ITS) and UK HealthCare Information Technology (UKHC IT)staff, led by senior leaders, was formed to pilot the JSOC. The pilot was based on an agreed-upon vision, goals, and measurable success factors. Pilot goals included a physical space for the JSOC, dedicated staff and, identification and development of a single visibility toolset for the enterprise, processes and procedures, and performance indicators.A SINgulAR VISION wITh COllAbORATIVE RESulTSTECHNICAL PROCESSES ESTABLISHED:Node Down Triage Interface FCS/CRC ErrorWireless (ISE) Offline Wireless AccessDetection and Response Authentication FailurePoint Edge Firewall ConnectionNetwork Device Network Interface Down Monitoring Hardware FailureRemedy TicketNetwork Topology StateIncident CreationChange Detection4'