Listening has to be a major responsibility when you take into account the uncertainty, cultural differences, and constant change embedded in the workplace. As a leader, your people need to know that you are listening to them. True listening goes far beyond simply being quiet and not talking. It means that you are aware of body language, tone, facial expressions, inflection and even what’s not being said in conversation. Many times what people say is quite inconsistent with the non-verbal behaviors one can translate. What people do speaks much louder than what we say.