Maximizing Your Office Productivity

This month Tech Training is offering a suite of classes designed around boosting your office productivity! Check out these classes in Outlook, Lync & OneNote. Read more »

T&D Spotlight

The T&D Spotlight highlights an exciting upcoming offering. Now in the spotlight: The UK Business Procedures Certification Series! Read more »

SuperVision Courses

University SuperVision is a mandatory training program to equip UK supervisors. Read more »

Professional Development Training

Pursue professional development with our free classes for UK Employees. Read more »

Technology & Software Training

HR Training & Development offers classes in many areas including desktop training, administrative computer training and online training. Read more »


How to Talk so Staff Will Listen, and Listen so Staff Will Talk (Feb 2015)

Listening has to be a major responsibility when you take into account the uncertainty, cultural differences, and constant change embedded in the workplace. As a leader, your people need to know that you are listening to them. True listening goes far beyond simply being quiet and not talking. It means that you are aware of body language, tone, facial expressions, inflection and even what’s not being said in conversation. Many times what people say is quite inconsistent with the non-verbal behaviors one can translate. What people do speaks much louder than what we say.