b'658,140 63,174 2,213incidents/requestswalk-in customerstotal phone calls toreported toat Tech HelpCustomer Services Customer Services @ the Hub315 282,417 18,330scheduled events/managed learningclasses in managedEcho360 capturesspaces learning spacestop 5 applications used in student 100,668 computer labs1. Word2. Excel3. Explorerlog-ins in student4. PowerPointcomputer labs 5. Dreamweaver10'