b'Office of the CIO: Strategic Engagement & CommunicationsMajor Initiative Project ManagementThrough major initiatives, our team, works with the CIO and ITS leadership team to align IT efforts in support of the UK and ITS strategic plans. The team provides hands-on project management support for major ITS initiatives and portfolio management support for all ITS projects. Occasionally, teammembersarecalledonbyexecutiveleadershiptomanageIT-relatedprojectsthroughout the University. Key functions of our team include planning, implementation, monitoring, reporting, communications,resourcemanagement,riskmanagement,businesscaseanalysis,requirements gathering, and project management consultation, coaching, training and education.Strategic EngagementOur team works hand-in-hand with the CIO, ITS Leadership Team, and ITS staff to ensure an effective customerexperienceandengagement,creatinganoutstandingreputationofcustomerservice excellence. The team is responsible for ensuring the ITS mission, vision, and values are reflected in all ITS does. Key functions include brand management, communications and messaging, public relations, marketing,marketresearchandadvertising,branding,riskandcrisismanagementconsultation, customer satisfaction, experience and engagement, relationship management ,and event management. Strategic PlanningAsUKpursuesourfive-yearstrategicplan,ITSiscommittedtoproposingstrategicinitiatives, recommendations, and action items that will ensure its success in supporting the mission and goals of the enterprise. Key functions of our area include the creation of, implementation, and tracking toward progress of the IT Strategic Plan; assistance with SACS accreditation efforts for ITS; and annual reporting to UK Institutional Effectiveness.Organizational DevelopmentOur team is committed to the organizational development of ITS, leading transformative initiatives in the areas of change management, process improvement, and quality improvement.Our team engagesmultiplemethodologiesincludingcollectingandreviewingfeedback(e.g.,customers, audits, surveys) to create, redevelop, and implement ITS processes and launch new initiatives. We lead the ITS Change Advisory Board, as well as, the development of problem reports, after action reviews, and departmental reviews. We are also committed to providing consultation, coaching, and 32 training in this area.'