b'Standardized Communication ProtocolsAs ITS brand stewards and the hub for coordinated communication, the Strategic Engagement & Communications team emphasizes developing clear, timely, and actionable information delivered through a variety of channels to optimize reach. It starts with creating and maintaining standard communicationprotocols,memorializedinpoliciesdevelopedwithsubjectmatterandindustry experts. Throughout the year, they evaluate ITS performance to find opportunities for improvement and then develop improvement strategies. Examples of this approach are the Major Technology Incident Protocol (MTIP) testing and re-evaluation of systems change request procedures. Members from various teams within ITS attended a half-day session focused on MTIP training and processes improvement. From that session, key improvements were identified and implemented in MTIP documentation. Additionally, the Strategic Engagement & Communications team assessed the efficacy of moving to a global Change Advisory/Management protocol that would support change requests processes for central ITS.Business Operations Training TransformationBusinessOperationsTrainingTransformation(BOTT)aimstoidentifyandaddressthespecific operationalknowledgeandshortfallsnotedintheproblemstatement.Allnewandupdated trainings have been transformed to start with the purpose or why the business officer is taking the training course. In conjunction with Human Resources Training & Development, the executive steering committee, with representatives from the Office of the Treasurer, Finance & Operations, Budget Office, UKHC, & Internal Audit, coursework is currently being created to support the BOTT mission.35'