10 INFORMATION TECHNOLOGY SERVICES | CUSTOMER SUPPORT & STUDENT IT ENABLEMENT CUSTOMER SUPPORT & STUDENT IT ENABLEMENT Information Technology Services Classroom, AV Support, & Student Technology Services Classroom, AV Support, & Student Technology Services provides support for the use of multimedia technology and classroom equipment for the University. They provide audio visual equipment for special events, such as continuing education programs, professional association meetings, and other University related functions on campus. Our #1 priority is to make sure classes take place no matter what. We want to help the students and faculty succeed. - JOHN LATHROP ITS Division: Customer Support & Student IT Enablement Service Area: Classroom, AV Support, & Student Technology Services “ “ Customer Support & Student IT Enablement is the public face of ITS, providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach out for the helptheyneed.Forawidevarietyoftechnologies such as application issues, classroom A/V connections, and desktop hardware, their services help customers better navigate technology.