43 T he University entered into an Enterprise Level Agreement with Salesforce.org for the implementation of a Constituency Relationship Management (CRM) system to effectively manage our relationships of prospective students, students, alumni, faculty and staff. This effort was assisted by project management from SPCPM to help maintain a flow of university resources, as well as coordinate with the external consulting group sourced to implement the University’s CRM strategy. The first phase implemented the system to be used by Enrollment Management, Recruitment, Housing & Dining, and Retention Operations. PROJECT SPOTLIGHT SALESFORCE IMPLEMENTATION Information Technology Services B eginning in fall 2016, the Strategic Planning, Communication,andProjectManagement(SPCPM) team provided guidance and support for the development of the UK Information Technology Strategic Plan. The process brought together University thought leaders in a myriad of areas of expertise to brainstorm about areas of strategic priority in their units and day-to- day activities related to IT. Five task forces were developed and their work took place during spring 2017. The plan was finalized and published January 2018. Throughout, a project manager was engaged to coordinate the forming of the task forces, collate and assemble the work of the task forces into a cohesive set of recommendations and action items, and provide edits and formatting of the final document. SERVICE SPOTLIGHT IT STRATEGIC PLAN Information Technology Services The project management services from ITS have helped us explore the first-year experience for students. This includes many important milestones in a student’s experience at UK. - Justin Blevins Academic Excellence “ “