42 OFFICE OF THE CIO: STRATEGIC PLANNING, COMMUNICATIONS, & PROJECT MANAGEMENT Information Technology Services INFORMATION TECHNOLOGY SERVICES | OFFICE OF THE CIO The Strategic Planning, Communications, & Project Management (SPCPM) team was formed on February 1, 2017. Three pre-existing ITS teams came together to form this team: Strategic Project Management, Communications & Marketing, and Web Content Management. Project Management Through major project initiatives, the Strategic Project Management team works with the CIO & ITS Leadership Team to align IT efforts in support of the UK & ITS strategic plans. The team provides hands- on project management support for top ITS projects and portfolio management support for all ITS projects. Occasionally, team members are called on by executive leadership to manage IT-related projects throughout the University. Key functions of our team include planning, implementation, monitoring, reporting, communications, resource management, risk management, business case analysis, requirements gathering, and project management consultation, coaching, training and education. ITS Communications The team works hand-in-hand with the CIO, ITS Leadership Team, and ITS staff to ensure an effective customer experience and engagement, creating an outstanding reputation of customer service excellence. The team is responsible for ensuring the ITS mission, vision, and values are reflected in all ITS does. Key functions include communications and messaging, public relations, marketing, market research and advertising, branding, risk and crisis management consultation, customer satisfaction, experience and engagement, relationship management and event management. Strategic Planning As UK pursues our five-year strategic plan ITS is committed to propose strategic initiatives, recommendations, & action items that will ensure its success in supporting the mission and goals of the enterprise. Key functions of our area include the creation of, implementation, and tracking towards progress of the IT Strategic Plan; assistance with SACS accreditation efforts for ITS; and annual reporting to UK Institutional Effectiveness. No matter where we work within the UK structure, always remember the student is the center, and the reason we are here. I also believe that cooperation is a key factor in any endeavor. There is immense satisfaction in seeing a program or application implemented, and our customers using it. - PEGGY AKRIDGE - KATHRYN WONG ITS Division: Office of the CIO Service Area: ITS Communications ITS Division: Office of the CIO Service Area: Project Management “ “ “ “