53 • ITS outage/alert communication protocols established and put into practice. • ITS Social media accounts established on LinkedIn and Instagram. • New ITS website protocols established to share timely news and announcements across articles, alerts, and calendar features. • Continued monthly meetings are held between ITS and technology staff members from across the University. Traditionally these groups were facilitated by ITS and held at an ITS location. In 2017, meetings rotated locations and a Skype link was also provided for those unable to attend in person. University Technology staff were also provided to present and share information. Agendas, meeting notes, presentations, and meeting recordings are all accessible via a SharePoint site with this group. • Committees with representatives from across the University were formed to evaluate contracts with Adobe and Microsoft including features and pricing resulting in newly established contracts established in 2017. • Early engagement program created by Infrastructure Project Management Estimation Team. • Identity Management research and Proof of Concept underway. • Secure WiFi established on campus for students, faculty, staff, guests, and visitors. Eduroam and UK-Guest launched in Spring 2018. • NSF Grant awarded and was utilized to established a software defined network. • Computers are “recycled” and sold to other UK units and/or public auction/sale via UK Surplus. • ITS is moving as many physical architectures to the cloud as possible, utilizing less hardware. Recommendation 6: Infrastructure Recommendation 7: Security & Policy Recommendation 8: Support & Enablement Recommendation 9: Strategic Funding Recommendation 5: Governance & Communication The University should construct and sustain a comprehensive, innovative, protected, and fruitful IT infrastructure (including but not limited to networks, software, facilities, and hardware) capable of supporting extensive and effective use by students, faculty, and staff. TheUniversityshouldprovideasecure,resilient,policy-basedinformation and infrastructure environment to protect the security, integrity, and privacy of data. The environment should also ensure the stability and continuity of the institution’s IT resources and repositories in the face of potential catastrophic events. The University should grow and sustain a robust, multi-tiered support environment that meets both the diverse knowledge base of customers and specific needs of the University community so that stakeholders can appropriately utilize IT resources. The University should adopt an understanding that IT resources are strategic assets. Models for funding (both centrally and distributed throughout the University) should be developed to ensure effective, efficient, and holistic investments in IT. The University should cultivate engaging, active, and impactful communication methods as well as establish a strategic IT governance structure. These will enable continued engagement of the University community in the creation and deployment of strategic recommendations and subsequent projects, supporting ongoing operationofITresources.Suchstructuresshouldexpandandtransform the exchange of information between the central IT organization and the University community. • Vacant University Design for Learning Specialist position in CELT posted and filled. Collaborates with ITS to increase focus on accessibility in courses and software. • Staff Learning Community/Working Group launched focusing on accessibility that resulted in multiple presentations lead by staff and faculty from across the University. • IT Cybersecurity and Policy Advisory Committee was established and is composed of college and department faculty and staff from across the University.   The group is actively reviewing IT Administrative Regulations.  Administrative Regulation 10:1, 10:7 Security of Data and 10:8 Security of IT Resources have been submitted to UK Legal for Review and are in the final approval phase. • Implemented detailed financial analysis to review total cost of ownership and return on investment on IT projects that fall into one of the following categories: • Expected to cost $100,000 or more. • Incur new recurring annual contract or maintenance cost. • Replacing existing systems that will need to be decommissioned for savings to be realized. • Requires associated Network & Infrastructure work activity.