14 LOGINS AT STUDENT COMPUTER LABS SCHEDULED EVENTS/CLASSES IN MANAGED LEARNING SPACES INCIDENTS/REQUESTS REPORTED TO CUSTOMER SERVICES SYSTEM CENTER CONFIGURATION MANAGER (SCCM) ADOPTION TOP 5 APPLICATIONS USED IN STUDENT COMPUTER LABS MANAGED LEARNING SPACES 324 1. MS WORD 2. MS EXCEL 3. ADOBE ACROBAT 4. MS POWERPOINT 5. ANSYS MODELING SOFTWARE TOTAL PHONE CALLS TO CUSTOMER SERVICES FY 2017 634,568 21,188 4,769 185,465 300,790 3,077 WALK-IN TRAFFIC TO TECH HELP @ THE HUB 20,996 ECHO360 CAPTURES INFORMATION TECHNOLOGY SERVICES | CUSTOMER SUPPORT & STUDENT IT ENABLEMENT