Recommendation 7: Security and Policy The University should provide a secure, resilient, policy-based information and infrastructure environment to protect the security, integrity, and privacy of data. The environment should also ensure the stability and continuity of the institution’s IT resources and repositories in the face of potential catastrophic events. Recommendation 8: Support and Enablement The University should grow and sustain a robust, multi-tiered support environment that meets both the diverse knowledge base of customers and specific needs of the University community so that stakeholders can appropriately utilize IT resources. Recommendation 9: Strategic Funding The University should adopt an understanding that IT resources are strategic assets. Models for funding (both centrally and distributed throughout the University) should be developed to ensure effective, efficient, and holistic investments in IT. IT Strategic Plan | 8