IT Strategic Plan | 14 Action Item 2:4 In order to provide strategic student services, a University-wide assessment and strategy should be established forcomputerlabsandactivelearningspaces.Awell-articulatedmodelshouldbedevelopedandcommunicated defining the roles that students, faculty, college and department IT staff support, and University’s central IT play in collaboratively supporting the ecosystem of the institution. University-wide hardware and software guidelines must be established. ITS should collaborate with college and department IT personnel to educate, encourage, and assist students with adoption of mandated hardware and software.    The University is at a critical decision point – continue to invest in computer labs or complete the transition to a full Bring-Your-Own-Device (BYOD) model. If the latter, definitive hardware and software guidelines must be developed and support mechanisms must be established so all students and faculty are equally supported no matter the device or platform utilized. If a transition away from labs is undertaken, financial aid options must be explored for students who cannot afford a device or who have an aging device that they cannot afford to replace. Additionally, refurbishing of UK surplus hardware for redistribution to students should be considered. Resources previously invested incomputerlabsshouldbereallocatedtocloud-based software licensing, VirtualDen, and virtual machines. Action Item 2:5 With the closing of regional testing centers, the University should establish a multi-purpose testing center to support proctoring of both online and traditional course exams or, as an alternative, support personal exam proctoring systems. Colleges are already independently launching conversations regarding developing testing centers to meet perceived future need. There is growing concern among faculty of the legitimacy of non-proctored exams in online courses. A testing center would greatly improve the efficiency of faculty who must provide make-up exams to students who miss regular exams due to excused absences. A testing center could also better serve students who take English as a second language, foreign language placement exams, math placement exams, and other proficiency testing. Such a center should be strategically and centrally located on the University campus.