RECOMMENDATION 6: INFRASTRUCTURE The University should construct and sustain a comprehensive, innovative, protected, and fruitful IT infrastructure (including but not limited to networks, software, facilities, and hardware) capable of supporting extensive and effective use by students, faculty, and staff. Action Item 6:1 The University should continue to invest in infrastructure, equipment, and spaces for digital content, including but not limited to video streaming, capture, editing, and storage. Higher education is experiencing an evolution in the use of multimedia and digital content to assist with pedagogy, marketing, and administrative functions. The University should look to continue investments in this key area, so that appropriate accessible resources are available to various constituencies. Action Item 6:2 The IT infrastructure needs of future buildings on the UK campus – especially computing-intensive facilities – must be addressed prior to construction. As buildings are renovated and new facilities are constructed, the designs must take into account not only the wiring and network needs of the facility, but the cooling, ventilation, and power demands of increasingly technical building functions. Whereas space demands are at a premium at UK, and there are increasing demands for research space, construction plans should be forward-thinking and take into account the specialized needs of IT. Action Item 6:3 The University should identify funding and establish a Service Operations Center that will work continuously to ensure the safety and security of the entire UK IT infrastructure network. This center will have fully trained professionals who are equipped with the necessary tools to monitor the infrastructure, and other key services/ systems critical to the institution, including the enterprise information systems environment. Services and systems critical to UK should be continuously monitored by properly trained staff to ensure they are functioning in an effective/efficient manner to reduce the risk of unplanned outages and degraded services. In addition, the staff must have the necessary tools (e.g., enterprise monitoring) to perform these functions. A comprehensive Service Operations Center is responsible for monitoring critical internal and external network connections and systems that require heightened availability in real-time (24 hours a day, 7 days a week). 23 | EmpoweringTransformation 27 | EmpoweringTransformation