U.S. Department of Education Ombudsman Group

Borrowers need to state the terms of the dispute in writing to:

University of Kentucky
Student Account Services
18 Funkhouser Building
Lexington, KY 40506-0054

If Student Account Services is unable to resolve the dispute, borrowers may seek assistance from the Department of Education’s Federal Student Aid Ombudsman Group.

The Ombudsman Group may be contacted at:

Phone: 1-877-557-2575

Fax:  606-396-4821

Website: https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman