Frequently Asked Questions

Student Account FAQ


How do I pay by credit card?

Visa, Mastercard, Discover, and American Express payments are accepted on line at myUK or in person in the office. For online payments, student's active directory account and password are required.

Can I pay online from my checking account?

You can pay by electronic check from your checking account at myUK->Financials (must provide bank number and checking account number). Student's active directory account and password are required.

When is my tuition due?

The 22nd of the month for which the charges were billed.

How do I upgrade my dining plan?

Contact Dining Services at (859) 257-6159 or visit UK Dining Services.

How do I establish in-state residency?

For residency requirements, please UK Registrar.

Where do I submit sponsored billing authorization?

Sponsored Billing Coordinator
Student Account Services
18 Funkhouser Building
Lexington, KY 40506-0054 

What if all my financial aid has not credited to my account?

For financial aid information, please contact (859) 257-3172 or visit UK Financial Aid.

How do I sign up for direct deposit for my student refunds?

Online enrollment is available at myUK->myInfo tab.

How do I establish myPasscode?

MyPasscode is established by the student on myUK->myInfo.  MyPasscode is required for the release of financial information over the phone or by email.

Is there an installment payment plan?

The University of Kentucky does not have an installment payment plan. However, you have the option of paying your student account over the period of up to 3 months. If you choose this option, keep in mind that your account will be assessed 1.25% of the unpaid balance monthly and you will be prohibited from priority registration until the account is paid in full.

How do I add to my plus account?

Contact Plus Account Office at (859) 257-6159 or visit UK Plus Account.

How do I view my student account activity?

Log on to myUK. Student active directory and password required.

How do I change my address?

Log on to myUK. Student active directory and password required.

What if I cannot log into myUK portal?

Contact Information Technology Help desk at (859) 218-HELP (4357).

What about my Veteran benefits?

Visit the Veterans Affairs website at www.gibill.va.gov for specific information about various VA benefits for education.

Student Loan FAQ


What if all of my financial aid has not credited to my account?

For financial aid information please contact (859) 257-3172 or visit UK Financial Aid.

Who do I contact for deferment?

For Direct Loans, please contact your servicer. Visit www.studentloans.gov for a list of servicers. If you are not sure which servicer to contact about your loan, go to the National Student Loan Data System for Students to retrieve your loan information and identify your servicer. For Perkins, Health Profession, Nurse Faculty or Primary Care Loans, visit ECSI at https://borrower.ecsi.net or call (888) 549-3274.

Do I have to complete exit counseling?

Yes, if students drop below half time, transfer schools, or graduate regardless of loan type.  For Direct Loans, visit www.studentloans.gov.  For Perkins, Health Profession, Nurse Faculty or Primary Care Loans, visit ECSI at https://borrower.ecsi.net

How much money have I borrowed on my Perkins or Direct Loan?

Please visit www.nslds.ed.gov to retrieve your loan information.

What happens if I can't make my payments?

For Direct Loans, please contact your servicer. Visit www.studentloans.gov for a list of servicers. If you are not sure which servicer to contact about your loan, go to the National Student Loan Data System for Students to retrieve your loan information and identify your servicer. For Perkins, Health Profession, Nurse Faculty or Primary Care Loans, visit ECSI at https://borrower.ecsi.net or call (888) 549-3274.

Can I consolidate my loans?

Federal student loans may be consolidated. For more information, visit www.studentloans.gov or call (800) 557-7392.

Am I eligible for partial cancellation of my Perkins Loan?

Please refer to the section on this website about Perkins Loans or contact ECSI at (888) 549-3274.

How do I change my address?

For Direct Loans, contact your servicer. For Perkins, Health Professions, Nurse Faculty, Primary Care and Institutional Loans, contact ECSI at (888) 549-83274 or visit ECSI at https://borrower.ecsi.net.

Student Tax FAQ


Why did I receive a 1098-T form?

You received a form because higher education costs may be eligible for federal tax benefits. Our records show that you were enrolled in courses at the university which were billed in the calendar year. Additional information regarding the benefit can be found on the 1098-T form.

What should I do with the 1098-T form?

You received a form because higher education costs may be eligible for federal tax benefits. Whether you may take advantage of these tax credits depends upon your individual facts and circumstances - information which is known only to you. To find out more about the credits and your eligibility, you may consult a tax professional or IRS publications. You may also call 1-800-TAX-FORM for IRS publications and forms, or visit their website www.irs.gov.

Am I eligible to claim the tax credit?

The University cannot provide tax advice. Whether you may take advantage of these tax credits depends upon your individual facts and circumstances, information which is known only to you. To find out more about the credits and your eligibility, you may consult a tax professional or IRS publications. You may also call 1-800-TAX-FORM for IRS publications and forms, or visit their website www.irs.gov.

I opted to receive my 1098-T by paper and have not received it.

If you opted to receive your 1098-T by paper prior to December 31, forms will be mailed to your permanent address by January 31.  Please allow 2 weeks for delivery.

Why haven't I received my 1098-T form?

The University processes 1098-T forms each year electronically in mid-January.  If the student has opted to receive the 1098-T by paper, mailing occurs the last week of January to the permanent address on file.

Why does my record not match the tuition and fee payments reflected on my 1098-T form?

When reviewing your records, please take into consideration actual payment dates in order to reconcile your records to the amounts on the form. The 1098-T form reflects payments and refunds made in the calendar year. Payments made in previous or future years are not included.

I know I didn't pay this much in tuition.  Why are the fees on my statement so high?

The 1098-T form reflects total tuition and fee charges, not just items paid by you individually. Therefore, the statement may include amounts paid by financial aid, tuition waivers, exemptions, etc.

The SSN on the 1098-T is wrong. How can I get it corrected?

To change the SSN on the 1098-T, the student must contact the Registrar's Office to have the social security number changed in the computer system. Once this has been completed, contact Student Tax and a new 1098-T will be generated.

A 1098-T is not available online for my student ID.

If your tuition was calculated in December of the previous tax year, the fees were reported to the IRS in that year.  Verify that box 7, on your previous year 1098-T, was checked indicating that the academic year began the next calendar year.
University of Kentucky