Frequently Asked Questions

To view the Teacher Course Evaluations you must login with your linkblue id.
 

We invite you to browse our Student and Faculty / Staff FAQ sections. These FAQs are based on the most common inquiries we receive from our students, faculty and staff. If you have any other quesitons please     Ask a Question     


Student FAQs


  TCEs  

The Teacher Course Evaluations (TCE) is a tool used by the University of Kentucky.  Students fill-out the TCE to evaluate both their Teachers and Courses.  The results are used for improving the quality of the education the students receive.  

The UK Information Technology Services (ITS) Academic Technology Group manages the online platform through which the University's standard Teacher Course Evaluation is delivered.  eXplorance Blue is the current software used to administer the online standard Teacher Course Evaluation. 

There are 3 ways to access TCEs:
 

  • Email: Students receive three emails with a link to their TCEs: invitation, 1st reminder and final reminder.

 

  • Blue Portal: Students may also access TCEs via the following URL/link: evaluate.uky.edu/blue
    • Login using your UK Link Blue user ID and password
    • You should see your course(s) listed that have active TCEs
    • Click to access

 

  • Canvas: Only course shells that have had the Teacher Course Evaluation navigation item enabled by an instructor will allow students to click a link to access the TCE for the course from Canvas. If there is not a Teacher Course Evaluation navigation item in your course, we suggest you ask the instructor if they plan on making the TCE access available in Canvas. 

Try accessing the Blue portal directly with this link: https://evaluate.uky.edu/Blue/. Use your LinkBlue ID and Password (the same credentials you use to log in into MyUK).  

If your LinkBlue user and password  doesn’t  work, please contact the Help Desk at 218help@uky.edu or via phone at 859-218-4357, they should be able to help you to reset your LinkBlue password.     

Note: Do not use the “Forgot Password” option on the TCE Blue webpage since it is not connected to the LinkBlue users database. 

Students who do not check their official UK email address or have not setup their email forwarding correctly may not receive the email.  For help with your email box, you can contact the HelpDesk at 859-218-HELP (4357) or via email at 218help@uky.edu

If students do not receive an email for one or more of their courses, they can login to the Blue Portal to see if they have TCEs to complete.   

In a web browser go to: Blue    

  • Login using your UK Link Blue user ID and password 
  • You should see your course(s) listed that have active TCEs 
  • Click to access 

If you have tasks listed, you can click on the task to complete it. 

Students will also receive 2 reminder emails every few days during the TCE window. 

 *Note: students do not have the option to opt out of receiving reminder emails

Yes, you can login into the Blue Portal to see if you have TCE's to complete. In a web browser go to: evaluate.uky.edu/blue

  • Login using your UK Link Blue user ID and password
  • You should see your course(s) listed that have active TCEs
  • Click to access

Not all the courses are set to receive a TCE. Please confirm first on the Blue Portal that you do not have a task for the course(s) in question. Blue Portal

  • Login using your UK Link Blue user ID and password
  • You should see your course(s) listed that have active TCEs
  • Click to access

If you do not see the course listed on the Blue Portal, check with your instructor to see if there is supposed to be a TCE for the course.

If there is supposed to be a TCE for the course, the instructor needs to contact us directly here to let us know the issue: tce@uky.edu

You can also contact us directly here for more details: tce@uky.edu

 

Students will receive an email invitation from the TCE system for each course that they are enrolled in that is utilizing the Teachers Course Evaluation service. The email will contain all the information you need to know about the course evaluations, and when to complete them. The email invitation will be sent when each TCE evaluation opens. 

Instructors may tell their classes when the TCEs have been made available for completion too.  The instructors also receive emails when the TCE window is open for their courses. 

Students may also see the announcement on the MyUK Portal after the campus standard TCE window opens. 

Students who do not check their official UK email address or have not setup their email forwarding correctly may not receive the email. 

If students do not receive an email for one or more of their courses, they can login to the Blue Portal to see if they have TCEs to complete.  In a web browser go to Blue.  Login with your link Blue ID and password (like you use for MyUK Portal).  If you have tasks listed, you can click on the task to complete it. 

Students will also receive 2 reminder emails every few days during the TCE window. 

 *Note: students do not have the option to opt out of receiving reminder emails. 

Yes. Your instructor will not be able to see any student identifiable information on the TCE reports.

Yes. A TCE can be edited after it is completed/submitted only when the TCE is active/open. (Note: if the TCE is already closed it cannot be edited.)

There are 3 ways to access TCEs:

 

  • Email: Students receive three emails with a link to their TCEs: invitation, 1st reminder and final reminder.

 

  • Blue Portal: Students may also access TCEs via the following URL/link: evaluate.uky.edu/blue
    • Login using your UK Link Blue user ID and password
    • You should see your course(s) listed that have active TCEs
    • Click to access

 

  • Canvas: Only if Faculty have enabled TCE access for their courses.

No. TCEs cannot be re-opened once the form fill out date expires and the TCE is closed.

No, do not fill it out. Notify your instructor immediately.

No, the system does not send a confirmation email.

There is a confirmation window that will be displayed after you submit the TCE. You can screen capture that or you may capture a “screenshot” of your TCE task list in the Blue Portal: evaluate.uky.edu/blue
Completed TCEs will be listed as "Completed" and include course identification on the TCE task list.

Note: Once the TCE End Date is past due, the status of your TCE's is going to change to "Expired", so please try to get your screenshot before the expiration date (this date will be included in the emails that you are going to receive).

IMPORTANT: The TCE team cannot provide you or the instructor with proof that you completed the TCE for a course. 
 

You will receive emails from: tce@uky.edu
With this Subject: “Teacher Course Evaluations - Now open
 
You are also going to receive 2 reminder emails with the following Subjects:
 
“1st Reminder - Teacher Course Evaluations - Now open”
“Final Reminder - Teacher Course Evaluations – Closing Soon”
 
Check the Spam Folder; sometimes the emails go there, make sure to mark them as "Not Spam" emails.

Students do not have the option to opt out of receiving emails regarding course evaluations.   

As long as a student is enrolled in a course that has a scheduled TCE, they will automatically receive emails regarding the TCE evaluation for that course. 

Students can, however, opt out of each question on the Teacher Course Evaluations by choosing "Choose not to Rate". 

You can login to the Blue Portal and you may capture a “screenshot” of your TCE task list in the Blue Portal: Blue.  Completed TCEs will be listed as "Completed" and include course identification on the TCE task list. 

Note: Once the TCE End Date is past due, the status of your TCE's is going to change to "Expired", so please try to get your screenshot before the expiration date (this date will be included in the emails that you are going to receive). 

IMPORTANT: The TCE team cannot provide you or the instructor with proof that you completed the TCE for a course. 


Faculty / Staff FAQs


  TCEs  

The Teacher Course Evaluations (TCE) is a tool used by the University of Kentucky.  Students fill-out the TCE to evaluate both their Teachers and Courses.  The results are used for improving the quality of the education the students receive.  

The UK Information Technology Services (ITS) Academic Technology Group manages the online platform through which the University's standard Teacher Course Evaluation is delivered.  eXplorance Blue is the current software used to administer the online standard Teacher Course Evaluation. 

There are 3 ways that students can access TCEs:
 

  • Email: Students receive three emails with a link to their TCEs: invitation, 1st reminder and final reminder.

 

  • Blue Portal: Students may also access TCEs via the following URL/link: evaluate.uky.edu/blue
    • Login using your UK Link Blue user ID and password
    • The students should see their course(s) listed that have active TCEs to be completed
    • Click to access

 

  • Canvas: Only course shells that have had the Teacher Course Evaluation navigation item enabled by an instructor will allow students to click a link to access the TCE for the course from Canvas. The Teacher Course Evaluation navigation item is by default disabled in all Canvas course shells. Faculty needs to enable TCE access for their courses. Here are the instructions for enabling the navigation item:
    • Login to Canvas and enter the course
    • Click on settings at the bottom of the course menu
    • Click the Navigation tab
    • Drag “Course Evaluations” up to a preferred location the menu, or click the gear icon and select “enable” next to it.
    • Save it. 
    • For more info on reordering course navigation in Canvas, click here: https://community.canvaslms.com/docs/DOC-2555

Try accessing the Blue portal directly with this link: https://evaluate.uky.edu/Blue/. Use your LinkBlue ID and Password (the same credentials you use to log in into MyUK).  

If your LinkBlue user and password doesn’t work, please contact the Help Desk at 218help@uky.edu or via phone at 859-218-4357, they should be able to help you to reset your LinkBlue password.     

Note: Do not use the “Forgot Password” option on the TCE Blue webpage since it is not connected to the LinkBlue users database. 

Please contact your College Event Planner and request that they flag your course for a TCE in SAP’s Course Instructor Management module.

If you are a TCE Contact, you can check the Verification Report to see the courses that are flagged for a TCE in the eXplorance Blue system. 

Along with the Verification Report, we have another tool available for you to use to verify that courses have been set up properly in SAP to receive a TCE. This tool is the TCE Tableau Workbook.

If you have access to Tableau and want to access the TCE workbook (it tells what HANA {SAP} shows as flags set for the TCE) please contact us by email at tce@uky.edu

If you need access to Tableau server to see reports like this, contact us tce@uky.edu
 

This depends on 2 factors: 1) the length of the course (e.g. 16 week, 14 week) and, 2) when in the term the course is taught (e.g. “part-of-term” courses).
 
The eXplorance Blue system uses the course start & end dates as entered in SAP by Event Planners to determine: 1) when a TCE launches, 2) how long it is open and, 3) when it closes. (NOTE: TCE College Contacts or their Event Planners should verify the start & end dates in SAP prior to the beginning of the Semester/Session in which the course is taught to avoid a TCE launch that is too early/late in the term.)
 
Please see TCE Event Schedule for TCE open & close time-frames

 

The course you do not see probably does not have the flag set in SAP for a TCE to be given.  Please contact your college or department TCE Contact to check if they have had the course flagged for a TCE in SAP.  If it has not been flagged in SAP your students will not complete the TCE for your course. 

If you are a TCE Contact, you can check the Verification Report to see the courses that are flagged for TCE within the Blue system.  

Along with the Verification Report, the TCE Tableau Workbook can be useful to the TCE Contact.  This Workbook allows the TCE Contact to verify that the flag has been set in SAP.   

If you have access to Tableau and want to access the TCE Tableau Workbook please contact us by email at tce@uky.edu

If you need access to Tableau server contact us by email at tce@uky.edu and we will assist you.

This depends on whether the course is offered during a Semester, Session, Inter-session, or is “part-of-term.” Please see TCE Event Schedule for course flagging deadlines.

Yes, corrections or modifications to TCE dates within Blue (TCE system) can be made. While it is possible, doing this limits the ability of our TCE system.  Because we get the course data directly from SAP via HANA, we cannot simply change the dates for the course.  We can manually change the dates, but this does not change the dates the system is fed from HANA. The automated email reminders will not work when we make modifications to either the TCE Start or TCE End dates for a specific course.  

If the need to change the dates is caught early enough, the Start or End dates for the course are not correct, a pink sheet can be submitted to the Registrar's office and they can change the dates in SAP.  Early enough means at least two weeks before the TCE is supposed to start.  This should give the Registrar's office time to make the change and time for the change to be transferred through SAP into Blue through our automated feeds. 

If you have any comments, issues, questions, or requests please email them to us at tce@uky.edu

Instructors cannot be added/deleted from a TCE that is open and with student responses in the system. 

Note: Only special exceptions that are approved by the Dean of the College may override this policy.

In order to include another instructor, the TCE must be stopped, reset (all current student responses will be lost at the time of the reset) and relaunched to include the added instructor. 

TCE’s will only be corrected and re'launched with a minimum of 72 hours prior to the TCE end date and time. (This is to allow ample time for the student to fill it out)

Please see TCE Event Schedule for TCE open & close time-frames

Yes.

In order to have supplemental questions included in the TCE for your course, you must contact your College or Department TCE Contact. The TCE Contact will then work with the TCE Team to facilitate the inclusion of questions into the TCE instrument. The TCE Contact will also assist you in making sure the additional questions follow the guidelines for additional questions. Please see the TCE Event Schedule for supplemental questions due date.

No.

NOTE: Only special exceptions that are approved by the Dean of the College may override this policy.

In order to include another instructor, the TCE must be stopped, reset (all current student responses will be lost at the time of the reset) and relaunched to include the added instructor.  TCE’s will only be corrected and re-launched with a minimum of 72 hours prior to the TCE end date and time. (This is to allow ample time for the student to fill it out)

Please see TCE Event Schedule for TCE open & close time-frames

Yes, students may access a link to their TCE for a course. However, the Faculty needs to enable the TCE navigation item in their course shell in Canvas.

If you need to make the Teacher Course Evaluations menu item available for the students to access in the Canvas course, follow these steps:

  1. Enter the course.
  2. Click Settings in the course navigation menu.
    course menu with settings link highlighted
     
  3. Click the Navigation Tab at the top.
    settings tab bar with navigation highlighted
     
  4. Find the Teacher Course Evaluation item under the disabled items list near the bottom. Either drag the item above to where you would like it displayed in the menu, or click the gear icon and select Enable.
    1178fa9b-cbef-4785-91ed-5bf2b82bebb6_display.png
     
  5. Click the blue Save button.

NOTE: The TCE navigation item is off by default in order to comply with the University of Kentucky policy. 

There are two ways to monitor response rates:
 

  • Click on the link in your email:   
    • On the TCE start date, Faculty will receive an email inviting them to monitor response rates. 
    • The email will have a link to the course in the Blue system.

 

  • Blue Portal:
    • Visit: evaluate.uky.edu/blue
    • Login with your Link Blue ID and Password
    • Courses are listed in the main window with Task Type “Subject View Management”
    • Click on a course to view response rates

Here are a few tips that will increase your response rates: 
1. At the beginning of the semester, explain the TCE and the process: ​

  • Let the students know the importance of the TCE. 
  • Make sure they know their input and opinions are valued and desired. 
  • Let them know early on they will be receiving an email toward the end of the course to evaluate the course. 
  • Give them a copy of the standard TCE questions or the link to the questions: http://www.uky.edu/eval/sites/www.uky.edu.eval/files/Standard_TCE_Form_B...

2. Allow students access to the TCE in Canvas. 
The Teacher Course Evaluation navigation item is by default disabled in all Canvas course shells.  Faculty needs to enable TCE access for their courses.  Here are the instructions for enabling the navigation item: 

  • Login to Canvas and enter the course 
  • Click on settings at the bottom of the course menu 
  • Click the Navigation tab 
  • Drag “Teacher Course Evaluations” up to a preferred location in the menu, or click the gear icon and select “enable” next to it. 
  • Click the Save button 

3. Remind the students when the TCE is launched, that the evaluations are now available for your class.  They should have received an email with a link to the TCE.   

If they did not receive an email, they can access the TCE by going to Blue Portal. 

Blue Portal: Students may also access TCEs via the following URL/link: Blue 

  • Login using their UK Link Blue user ID and password 
  • The students should see their course(s) listed that have active TCEs to be completed 
  • Click to access 

4. Remind the students that the TCEs are now completed online and can be accessed by any of their electronic devices. 

  • Computer 
  • Laptop 
  • Tablet 
  • Smartphone 

5. Use class time (just as you would have if using the old paper method).  

If your course has less than 60 students and is face-to-face, provide the students with 15-20 minutes at the beginning of your class time to fill out the TCE with their electronic devices.  

NOTE: Students in courses with enrollment of 60 or larger may have issues with accessing the wireless in the classroom. 

6. Monitor your response rates periodically during the open window.  If you are not satified with the number of completed responses, remind the students.

Please visit http://www.uky.edu/eval/facultystaff-support for more info.

Click here to see the Teacher Course Evaluation Standard Questions

NOTE: This is only for reference and may not be used to deliver the Teacher Course Evaluation using paper. 


  Results / Reports  

There are 2 ways to access your TCE Results:
 

  1. Via the email link. You will receive an email with a link to your TCE Individual Reports ~3 weeks after the end of term.
  2. You may also access your TCE results via the Blue Portal: evaluate.uky.edu/blue
    • Login using your UK Link Blue user ID and password
    • You should see your TCE results in the central window listed under "Reports"
    • Click the appropriate report to access

There are 2 ways to access TCE results:

1. (*Recommended)You access your TCE Reports via the Blue Portal:  https://evaluate.uky.edu/blue

  • Login using your UK Link Blue user ID and password
  • Find the Report you are looking for in the Report section
  • Click on the Report

2. The TCE Contact in your College or Department will have access to past reports, you can ask them for a copy. 

IMPORTANT 1: For any reports After to Fall 2015 and before Fall 2017 choose the Users_Reports_PreF17 when you log in Blue.

IMPORTANT 2: For any reports prior to After Fall 2017 and Pre Fall 2019, you may have to Choose the Users_Reports_PreF19 when you log in Blue.
 

Alternate Users Example

The most recent term TCE Individual Reports should be available within 3 weeks after the final grading window closes for the term. 

Instructors will receive an email with a link to their TCE Individual Reports, clicking the link will take the instructor directly to the report.

You can also access your TCE results via the following URL/link: evaluate.uky.edu/blue

  • Login using your UK Link Blue user ID and password
  • Find the report you are looking for in the Reports section
  • Click on the report

There are two possibilities:

1. Your course may not have been setup for your students to complete the TCE. If you did not receive any emails from the TCE system telling you that the TCE for your course had opened or reminding you to tell your students, then it is probably the case. Please contact us for more information: tce@uky.edu

2. Individual Reports are not distributed to the faculty for courses with less than 5 responses.  On October 4, 1994, the Senate Council responded to a set of implementation guidelines proposed by the Lexington Campus Chancellor's Office to limit the results to course sections with five or more students responding.

 
The 5 response threshold policy was revised and endorsed again by the Faculty Senate in April 2016: “To safeguard student anonymity and comply with FERPA, any results (numerical ratings and written comments) for classes with < 5 TCE responses shall not be made available to anyone.(Click here to see the full "Report of the UK Senate Teaching & Course Evaluation Implementation Ad Hoc Committee")

There are 7 standard TCE reports:

  • Individual
  • Course Combine
  • Cross-listed
  • Participation by College
  • Department Summary
  • College Summary
  • University Summary

Yes, however, the report is labeled differently.

Instructors will receive an email with a link to your "TERM Cross-listed TCE Report {Courses crosslisted/Section} (Instructor)", clicking the link will take the instructor directly to the report. 

You can also access your TCE reports via the Blue Portal: Blue

  • Login using your UK Link Blue ID and password
  • Find the report you are looking for in the Report section
  • Look for this report "TERM Cross-listed TCE Report {Courses  crosslisted /Section} (Instructor)

The report has the following replacements:
TERM = the Term you taught - example Spring 2018
{Courses  crosslisted /Section} - List of courses that are included in the report and the section - Example: MQQ 543/ ZQQ 543/001
 

The standard TCE reports are distributed as follows: 

Faculty -  

  • Individual TCE Reports (for courses they taught) 
  • Cross-listed TCE Reports (for courses they taught) 

TCE Department Contacts-  

  • Individual TCE Reports 
  • Cross-listed TCE Reports 
  • Course Rollover TCE Reports 
  • Course Prefix TCE Reports 
  • Means by Department Reports 
  • Department TCE Reports 

TCE College Contacts -   

  • Individual TCE Reports 
  • Cross-listed TCE Reports 
  • Course Rollover TCE Reports 
  • Course Prefix TCE Reports 
  • Means by Department Reports 
  • Department TCE Reports 
  • Means by Cross-listed Reports 
  • Means by College Reports 
  • Participation by College 
  • University TCE Report 

This report is one of the tools that can be used to set an verify the flags in SAP and the Blue System. 

The Verification Report shows you the TCEs that will be delivered to the students each semester by the Blue (TCE system).  

This report shows you ONLY what has been received through the feeds from SAP via HAN into Blue (TCE system). 

As a TCE Contact, you need to check the following on the Verification Report:

  • Instructor to be evaluated for the course
  • Course Start and End dates
  • TCE_INVITE and TCE_END_DATE
  • CROSSLISTED_ID (which other courses receive the same TCE and will be reported together at reporting time)
  • NEW FIELD  Students enrolled in course  (This tells you the number of students that Blue has as enrolled in the course)

Note: For courses ending early or starting late, please pay careful attention to the Verification report.  Especially, the TCE Invitation and TCE End dates.  Let us know as soon as possible if these are wrong at tce@uky.edu

This is a special report created for the TCE Contacts (ONLY) to see which courses are flagged to receive a TCE in SAP. This workbook contains the list of official Courses and Sections for each Term and is generated directly from HANA data using Tableau. 

First, you will need to have access to Tableau Server. Please go to this link to fill out the form to request access to the Tableau Server: Tableau Access 

Second, you will need to request access to the TCE Tableau Workbook. If you need access to the Workbook, please contact us at tce@uky.edu

Once you have been granted access to both the Tableau Server and the TCE Tableau Workbook, follow these steps to access the workbook:

Access the Tableau Server at: https://analytics.uky.edu/

  • Login with your Link Blue ID and Password
  • Click on the Teacher Course Evaluation folder
  • Click on "Teacher Course Evaluation Flags" 

If you need access to the workbook, please contact us at tce@uky.edu  

 

Please go to this link to fill out the form to request access to the Tableau Server: Tableau Access